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We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth.
Job Responsibility:
Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data
Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships
Participate in trade shows and association meetings to represent the company and support promotional activities
Collaborate with internal teams to ensure accurate and efficient order processing
Monitor sales metrics and prepare reports to assist in decision-making
Coordinate schedules and travel arrangements for sales events
Maintain organized records of sales transactions and client correspondence
Assist with inside sales activities, including follow-ups and lead generation
Support direct sales efforts by identifying opportunities and engaging with potential customers
Stay informed about industry trends to provide insights and recommendations for sales strategies
Requirements:
Proven experience in sales administration and customer service roles
Strong communication and interpersonal skills to effectively interact with clients and team members
Ability to manage time efficiently and handle multiple tasks in a fast-paced environment
Proficiency in Microsoft Office Suite and familiarity with sales management tools
Willingness to travel occasionally for trade shows and business events
Excellent organizational skills and attention to detail
Self-motivated with the ability to work independently and collaboratively
Knowledge of sales processes and a proactive approach to identifying opportunities