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Sales & Customer Service Representative

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Goldfish Swim School

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Location:
United States , Bethlehem

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 USD / Hour
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Job Responsibility:

  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
  • Processes student registrations using effective sales/customer service techniques
  • Schedules and manages birthday/pool parties, if applicable
  • Resolves customer concerns/complaints using a professional approach
  • Assists members with purchases of merchandise and vending
  • Greets parents and students as they report to the front desk
  • Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
  • Checks voicemail and email correspondence and responds in a timely manner
  • Updates informational displays with accurate and timely promotions and literature
  • Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
  • Makes collection calls to resolve open account problems
  • Enforces safety rules and regulations to prevent accidents
  • Administers first aid when necessary
  • Fulfills other duties and responsibilities as assigned by the Employer

Requirements:

  • Ability to work with children
  • Ability to work with families in a fast-paced environment
  • Experience with lead follow up and lead generation
  • Comfortable engaging with leads and leads follow up
  • Comfortable selling our swim program / product
  • Comfortable with lead conversion and lead tasks
  • Intermediate level computer skills required using Word, Excel, Google workspace
  • Great phone skills
  • Professional, kind and patient
  • Excellent interpersonal communication and organizational skills
  • Ability to complete tasks on time and on budget
  • Ability to work collaboratively with colleagues of all ages and backgrounds
  • High school diploma or GED required

Nice to have:

  • Some college or college degree
  • Two years of previous customer service and/or administrative office experience
  • Sales experience
  • Previous Salesforce training
  • Previous WAVE training
  • CPR, First Aid and AED certification
What we offer:
  • Leadership roles
  • Competitive pay
  • Valuable work experience
  • Increased social opportunities
  • Future references /referrals
  • Paid Training
  • Flexible Schedules

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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