Sales & Customer Service Administrator

• Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
• Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
• Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
• Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
• Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
• Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
• Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

• Proven experience in a fast-paced administrative or customer service role
• A keen eye for spotting sales opportunities and a confident, consultative approach
• Strong communication skills - both written and verbal
• Excellent organisational skills and the ability to manage multiple priorities
• A proactive, can-do attitude and a team-focused mindset
• Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Experience in a sales, procurement, or customer service environment

• Free on-site parking
• Casual dress code
• Supportive, friendly team
• Modern office environment
• A role where your ideas and input are genuinely valued