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IKEA Logo IKEA · Sales

Sales & Customer Experience Coworker

Australia, Marsden Park Employment contract 28.31 AUD / Hour · Job Posted June 10, 2026
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Job Description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility

  • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
  • Actively participating in selling products with a positive attitude and contribute to business goals and growth
  • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked
  • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way

Requirements

  • Excellent communication skills
  • Basic computer and systems literacy
  • Passionate about learning and sharing the IKEA product range with customers
  • Able to prioritise multiple tasks and are comfortable with on-the-job physical activity
  • Adopt a customer-focused mindset and strive to deliver a memorable shopping experience
  • A friendly attitude and are comfortable with connecting and interacting with people

What we offer

  • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
  • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • Rosters published 4 weeks in advance
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
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