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We are looking for a success-driven, bilingual Sales & Customer Care Consultant to join our team in Bergen County, New Jersey, on a contract basis. In this role, you will be responsible for delivering outstanding service to our customers while contributing to the overall success of the department. If you thrive in a fast-paced environment and enjoy solving customer inquiries, we encourage you to apply.
Job Responsibility:
Provide exceptional customer service by addressing inquiries professionally and efficiently
Proactively identify and resolve potential issues to ensure a seamless customer experience
Assist customers with a wide range of queries, including product information, returns, delivery, payments, and account registration
Achieve department goals by meeting individual targets related to sales, quality, and productivity
Collaborate with team members and other departments to enhance service delivery and share knowledge
Handle inbound and outbound calls, ensuring timely and accurate communication
Manage email correspondence and data entry tasks with attention to detail
Schedule appointments and process orders accurately using relevant systems and tools
Requirements:
Bilingual English/Spanish
Proficiency in keyboard use with accurate grammar and spelling
A proactive and confident approach to problem-solving
Excellent attention to detail and organizational abilities
Ability to work effectively in a team-oriented environment
Availability to work flexible shifts, including weekends and peak periods
Familiarity with Microsoft Excel and Word
Previous experience in customer service, call center operations, or data entry is preferred
What we offer:
medical, vision, dental, and life and disability insurance