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ZeroFox seeks a detail-oriented and experienced Salesforce CPQ and Order Processing Specialist to join our team in India. This role is essential in supporting our sales team by handling quote creation in Salesforce CPQ and ensuring the accuracy of customer-signed orders before processing them to closed won in Salesforce. The ideal candidate will have a strong understanding of Salesforce CPQ, order processing, and a keen eye for detail to ensure smooth operations.
Job Responsibility:
Quote Creation in Salesforce CPQ: Assist the sales team in generating accurate and timely quotes using Salesforce CPQ
Customize product configurations, pricing, and discounts in alignment with customer requirements and company policies
Ensure all quotes adhere to internal guidelines and compliance standards before submission
Order Processing: Review and verify customer-signed orders to ensure all necessary information and approvals are in place
Accurately move orders to "Closed Won" status in Salesforce, ensuring all documentation is complete
Collaborate with the finance and legal teams to address any discrepancies or missing information before final order processing
Salesforce Administration: Maintain accurate records in Salesforce, ensuring all quotes and orders are up-to-date and compliant
Assist in troubleshooting and resolving issues related to Salesforce CPQ and order processing
Provide ongoing support to the sales team for any CPQ-related queries or training needs
Reporting and Analysis: Generate and analyze reports on quote creation, order processing timelines, and order accuracy
Provide insights and recommendations to improve the efficiency and accuracy of the quoting and order processing functions
Requirements:
Bachelor's degree in Business, Information Technology, or a related field
2+ years of experience with Salesforce CPQ and order processing
Strong understanding of Salesforce CRM, especially in the areas of CPQ and Sales Cloud
Detail-oriented with strong organizational and time management skills
Excellent communication skills and the ability to work effectively with cross-functional teams
Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
Nice to have:
Salesforce CPQ Specialist certification
Experience in a sales operations or sales support role
Familiarity with billing, invoicing, and contract management processes
What we offer:
Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture