Sales Counsellor

• Build trusted relationships with prospective residents and their families
• Maintain, grow and nurture a high-quality lead pipeline using our CRM
• Deliver empathetic, “prospect-centred selling” that focuses on individual goals, fears and motivations
• Conduct home visits where appropriate to better understand needs and living situations
• Create advocates by delivering warm, meaningful experiences from first contact to move-in
• Represent the business within the community with authenticity and confidence
• Develop relationships with local estate agents, financial advisers, social groups and influencers
• Support events, talks, open days and presentations
• Guide prospects through the journey from initial enquiry to reservation and move-in
• Conduct tours of the retirement village, showing how our community may enhance quality of life
• Communicate clear, transparent information about rental and sale options
• Work to agreed targets while maintaining warmth, integrity and ethical practice at all times

• Natural warmth, emotional intelligence and the ability to build rapport quickly
• High integrity, strong ethical judgement and a calm, reassuring demeanour
• Genuine enjoyment of working with older adults and families
• Strong communication skills
• written, verbal and interpersonal
• Resilience, curiosity and creativity in how you support people through change
• Comfortable working towards clear goals and targets
• Full UK driving licence

bonus