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The main responsibilities are ensuring customer satisfaction using and implementing Sales steering, selling according to the IKEA Way. Provide a convenient and successful shopping experience, leading to increased sales and long-term sustainable profitability. Act with leadership across the team, ensuring profitable business development, optimizing sales and profits across departments through follow-up actions, analysis and support.
Job Responsibility:
Demonstrate complete understanding of department action plans and goal, and how the team can contribute to department goal and propose actions that can help IKEA in meeting the customer in the best possible way
Actively approach customer who require additional help, identifying their needs by asking the right questions and advise them on the best solutions for their homes to exceed their expectations
Encourage the team to actively sales steer the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability
Analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability
Secure that all information within the area of expertise, both for co-worker and for customer, are relevant and up to date in all information sources
Share specialist knowledge of the IKEA tools, processes, and cycles to secure a high level of competence within the team and secure pricing process
Support your Commercial Team leader instruction coordinate co-workers to provide a positive Customer experience
following leader instruction coordinate co-worker shift
Requirements:
A motivated problem solver with strong passion for selling and for exceeding customer expectations
Motivated to work in a new and innovative context
You are a motivating and inspirational person: you are a team player, energised by exceeding goals
Enjoy working in a fast-paced, fast-changing and future oriented environment
Good knowledge of IKEA mandatories and concept about Range, Meet the range, Fulfilment, Affordable prices and Customer meeting point
Motivated by increasing customer value and customer satisfaction by applying a customer first mind set
Broad knowledge of data, analytics and sales KPIs
Broad knowledge of sales techniques, the local market, and the competition
Broad knowledge of the HFB range and services and how to identify and realise opportunities for add-ons, cross-selling and up- selling of IKEA products and services to fulfil customer needs
Sales location management/sales space capacity and articles forecasting
Be a role model of the IKEA values and contribute to the transformation of IKEA