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The Beverly Wilshire, A Four Seasons Hotel is looking for a Sales Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. This person will be responsible for providing administrative support to the Sales Managers and Director(s) while being familiar with all aspects of the sales process. This position reports to the Director of Sales. This is a non-exempt/hourly position.
Job Responsibility:
Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, Golden Sales & Catering and Outlook
Providing Sales Coordinator and Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, menu printing, site inspection forms
Fielding incoming inquiries and distributing to proper recipient
Correspond via email and telephone with clients regarding individual reservations or group requests
Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance
Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests
Complete all weekly/monthly reports (including, but not limited to
Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis
Receive and respond to incoming telephone calls in accordance with Four Seasons Standards
Managing projects related to sales initiatives such as holiday gifts, sales blitzes, and hotel partnerships
Periodically assist with front of house operations including greeting and directing guests
Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed
The ability to perform other tasks or projects as assigned by hotel management
Handle incoming requests from clients and hotels, act as primary client contact when Sales & Catering team are out of the office
Requirements:
High level of professionalism and integrity
Solid working knowledge of all MS systems: Word, PowerPoint, Excel and Publisher
Working knowledge of Opera strongly preferred
High attention to detail
Ability to multi-task in a fast-paced environment
Collaborative team player
MUST love contracts
Passion for hospitality
Excellent communication skills
Organization and time management skills
U.S. work authorization required
Basic knowledge of hotel operations
Previous hotel experience preferred
Strong communications (telephone and in person)
College education preferred
Fluent and professional communication both written and verbal
Works well under pressure, multitasking, and team player
Extreme attention to detail in all areas, organizational skills, and thinks strategically
Ability to touch type 50+ WPM and comprehensive computer skills
Nice to have:
Working knowledge of Opera
Previous hotel experience
College education
What we offer:
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work