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The Sales Coordinator provides administrative support to the Sales & Marketing team and serves as a key point of contact for clients, vendors, and internal departments. This role helps drive group, corporate, and event business by coordinating communication, managing proposals and contracts, and ensuring a smooth transition from sales to operations. The ideal candidate is highly organized, detail-oriented, and passionate about hospitality and service excellence.
Job Responsibility:
Support the Sales Team in the preparation of proposals, contracts, BEOs (Banquet Event Orders), and presentations
respond to group and event inquiries in a timely and professional manner
maintain and update client databases, sales systems (e.g., Delphi, Opera, Salesforce), and sales reports
coordinate and schedule site inspections, client meetings, and internal planning sessions
assist with the execution of sales events, trade shows, and hotel promotional activities
collaborate with the Catering, Food & Beverage, and Front Office teams to ensure seamless guest experiences
process and track deposits, contracts, and billing in accordance with hotel policies
handle correspondence, create welcome amenities, and support VIP client touches
maintain collateral materials, sales kits, and promotional supplies
Requirements:
High school diploma or equivalent
associate or bachelor’s degree in hospitality, business, or related field preferred
previous administrative or sales support experience in hospitality, preferably in a resort or spa environment
strong organizational and multitasking abilities with attention to detail
proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
familiarity with property management and CRM systems (e.g., Opera, Delphi, Salesforce) is a plus
excellent communication skills, both written and verbal
customer service-focused with a professional demeanor and a positive attitude
must be able to work a flexible schedule including weekdays, occasional weekends, or holidays depending on business needs