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Sales Coordinator position at the Legacy Mekong Can Tho, Autograph Collection hotel. The role involves supporting the Sales & Marketing department through administrative tasks, client communication, and promoting the brand.
Job Responsibility:
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
Promote awareness of brand image internally and externally
Gather materials and assemble information packages (e.g., brochures, promotional materials)
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors