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Provide vital support to account executives and ensure smooth communication with clients while managing various administrative and sales-related tasks. Serve as a central point of contact between sales, vendors, customers, and internal teams, ensuring orders are processed accurately, efficiently, and on time.
Job Responsibility:
Process quotations and customer orders within an enterprise order management system
Convert design files into accurate quotations and ensure product data is entered correctly
Coordinate with internal departments and external vendors to resolve order issues and delays
Generate and distribute order-related documents, including purchase orders, acknowledgments, and registers
Respond to inquiries from sales representatives, customers, vendors, and internal stakeholders
Track and resolve punch list items, including vendor labor reimbursement
Review order backlogs and proactively address open or outstanding issues
Prepare documentation required for installation and schedule installations for assigned accounts
Utilize available technology and systems to improve processing efficiency and accuracy
Requirements:
Associate’s degree preferred
At least three years of customer service or related experience
Proven ability to work in a fast‑paced, high‑volume environment
Strong attention to detail with excellent organizational and follow‑through skills
Effective written and verbal communication abilities
Self‑motivated with the ability to manage multiple priorities
Proficiency in Microsoft Excel, Word, and PowerPoint
What we offer:
Medical, vision, dental, and life and disability insurance