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As our Sales Coordinator, you will work closely with the Sales Team Leader and Account Manager, ensuring a comprehensive and effective all-round Sales service is provided to Customers. Through a proactive and customer-centric approach, you will be a trusted point of contact for customers. You will be providing competitive rate quotations to suit the needs of new and existing customers, whilst managing existing agreements and supporting with the identification and development of new business opportunities and increasing volumes at every opportunity.
Job Responsibility:
Ensure that customer requirements are met in a professional and timely manner
Build effective working relationships with internal stakeholders
Establish strong working relationships with new and existing customers
Ensure information within internal systems and CRM is entered and maintained accurately
Provide regular commentary of business relating to assigned customer accounts
Liaise closely with Trade teams to secure competitive pricing to develop volumes
Analysis of statistical data
Support ongoing review of processes and procedures
Support resolution of customer complaints
Requirements:
Demonstrate experience in a Sales / Sales Coordination environment
Excellent Customer Service skills
Strong analytical skills
Excellent communication skills
A resilient approach
A natural problem solver
Flexibility in your approach
Competent Microsoft Office Skills – eg, Excel, Teams, PowerPoint
Nice to have:
Shipping sector experience
What we offer:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy