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The Sales & Service Coordinator is responsible for supporting the Group Sales team by managing essential operational tasks, CRM organization, logistics communication, and administrative functions required for group event fulfillment. This position will collaborate with internal departments to ensure seamless execution of group experiences at SoFi Stadium.
Job Responsibility:
Manage logistics for all group sales, including documentation, event orders, internal communication, and timelines
Coordinate directly with the Catering department to ensure food & beverage requirements are aligned and executed accurately
Serve as the primary internal liaison for tours, group arrivals, and event-day operational needs
Assist with CRM data entry, reporting accuracy, and ongoing maintenance
Support invoicing, ticket uploads, tracking client needs, and monitoring ticket data
Generate weekly sales and operations reports for department review
Assist Account Executives with inbound and outbound prospecting tasks, lead research, and follow-up communications
Support the execution of marketing and sales campaigns, including outreach coordination and performance tracking
Manage Sales collateral such as photos, promotional materials, and presentation content
Coordinate with Operations, Marketing, Ticketing, and other venue departments to ensure alignment and clear communications
Deliver excellent customer service and maintain a positive, professional presence
Must be available for weekends and special events as required
Perform additional duties as assigned
Requirements:
Strong commitment to delivering a high level of customer and client service with demonstrated initiative and culinary skills
Customer service oriented with the ability to interact with all levels of management
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
Must be able to work in a team environment
High level of attention to detail and organization
Must be at least 18 years old
Be willing to work hours that vary according to event schedule
Previous catering or event sales experience required
Three to five years of related experience
Bachelor’s degree or equivalent combination of education and related experience and/or training
Resourceful, innovative, and forward thinking, with an entrepreneurial spirit
Expertise in financial analysis and planning, budgeting, and marketing
Working knowledge of local and regional markets, venue operations, and special events industries
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Ability to effectively evaluate risks and liabilities of special events and stadium rentals
Excellent interpersonal and communication skills
Excellent computer skills, including proficiency in spreadsheet, database, CRM and word processing programs
Ability to work nights, weekends, and holidays as necessary
Excellent customer service
Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
Strong interpersonal skills
can effectively communicate and relate to all levels within and outside the organization
creates and builds positive and productive relationships
Responds quickly and effectively to changing trends and circumstances
embraces change and welcomes fresh perspectives
learns from past mistakes and adjusts accordingly
Ability to manage appropriate steps to get projects completed
has strong abilities to organize people and processes
can create a plan for resourceful workflow
Can manage people and resources to get projects completed
has a strong ability to multi-task and keep order
Detail Oriented
Ability to work independently and/or in a team environment
Strong verbal and written communication skills
Must have computer skills: Microsoft Word, Excel
Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
Ability to lift and/ or move up to 25 pounds
Specific vision abilities required by this job include close vision and distance vision
Nice to have:
Bilingual in Spanish (preferred)
What we offer:
medical, dental, vision, life and disability insurance, paid vacation, and 401k plan