Sales Coordinator, IKEA

IKEA

Location:
Australia, Springvale

Category:
Sales

Contract Type:
Employment contract

Salary:

29.71 AUD / Hour

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

Job Responsibility:

Supervising and coordinating the daily operation of the team
Supporting daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary
Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area
Acting as the primary point of contact for customer care, ensuring high-quality service and satisfaction
Providing technical support to customers post-purchase to ensure satisfaction and resolve any issues
Developing and executing strategies to improve sales project conversion rates
Identifying and addressing factors leading to appointment cancellations to minimize their occurrence

Requirements:

Passionate about people’s everyday life at home and home furnishing
Able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers
Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management
Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment
Comfortable with coordinating your team, setting priorities and delegating responsibility
Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience
Looking to develop and grow within the business

What we offer:

Above award rates and penalty rates (including Sunday and Public Holidays)
Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
July 29, 2025

Expiration:
August 11, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Sales Coordinator

IKEA

Location:Australia, Springvale

Category:Sales

Contract Type:Employment contract