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You will play a key part in supporting the commercial success of the hotel through exceptional organisation and a strong eye for detail. This position is ideal for someone with previous experience in luxury hospitality who enjoys administrative work, thrives in a busy environment, and is passionate about delivering service excellence, and wants to grow their career in Commercial.
Job Responsibility:
Provide administrative support for the sales team including contracts, billing, reports, and purchase orders
Maintain and update data in Salesforce (Golden Sales & Catering) and Opera PMS, ensuring accuracy and compliance
Coordinate group requests, assist with leisure segment reservations, and prepare all details related to site inspections
Track and analyse commercial performance metrics, including monthly scorecards and segmentation data as well as Daily Revenue reports
Support in inventory control as well as offers and promotions
Support preparation of annual budgets, marketing plans, and sales goals
Assist with data-driven decisions by contributing to trend analysis and group evaluations
Support commercial initiatives across departments to ensure a seamless and aligned approach
Requirements:
Previous experience in a similar administrative or sales support role, preferably in luxury hospitality
Ideally possess working knowledge of Salesforce, Opera PMS, and Microsoft Office Suite
Exceptional attention to detail and ability to manage multiple priorities with efficiency
Proactive, organised, and collaborative mindset with a passion for service excellence
Excellent communication skills and a high level of professionalism
A genuine interest in commercial strategy, data, and luxury hospitality
What we offer:
£38,500.00 package including hotel service charge and salary
40-hour working week
Excellent training and career development opportunities
Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
Up to 2 paid Wellness Days per year
Holiday entitlement increases with length of service up to 33 days
Free life insurance while on duty
Bupa Dental and MediCash plan available
Opportunities to build a successful global career
Season Ticket Loan & Cycle to Work scheme
Free dry cleaning
Employee Experience: Annual themed employee party and various social, charitable, and sporting events