Sales Coordinator

• Consistently offer professional, engaging and friendly service to clients and internal colleagues mostly conducted via phone and email
• Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate Sales person
• Responds to inquiries from customers in the absence of direct Sales personnel by following direction of another Sales manager
• Conduct on-site inspections in the absence of a Sales Manager
• Ensure prompt and courteous service is extended to both internal and external customers
• Maintains positive relationships will all guests, vendors, colleagues and Global Sales network via all forms of communication
• Has a complete knowledge of hotel's services and facilities
• Oversees communication to assigned key local accounts/programs duties

• Previous hotel experience is preferred
• Business and/or Hotel Post-Secondary Diploma preferred
• Microsoft Office suite of software literacy required
• Opera Sales & Catering and Opera Property Manager or Opera Cloud experience preferred
• Ability to assume key operator responsibilities for all technological equipment in the office
• Past Sales experience (internal or external) an asset
• Adhere to Fairmont Appearance & Grooming Guidelines
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Must be legally eligible to work in Canada

Past Sales experience (internal or external) an asset

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement for TransLink monthly pass or YVR Employee Parking pass