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To analyze & collect data to evaluate existing and potential target market segments, whilst monitoring competitors and researching market conditions that effect the Sales & Catering process. To implement, lead and action the general administration functions of the Sales & Marketing Division. To facilitate and develop relationships with Identified business segments.
Job Responsibility:
Preparation and analysis of reports (including Opera & Revfinder) for budgets, marketing plan and reporting cycle (monthly, weekly and daily)
Champion the implementation and ongoing effectiveness of the Golden Sales Catering database to the Four Seasons standard
Creatively educating, monitoring and coaching Golden Sales Catering users to ensure procedures and features maximize marketing and sales opportunities
Prepare correspondence (group proposals, contracts, form letters, internal forms, etc.) and provide administrative support (including preparation of travel arrangements) as required by the Director of Sales /Director of Marketing
Assist the Director of Sales to coordinate daily, weekly and monthly Sales activities and handle Sales visits
Prepare the stay of Travel Agents and Group planners at the resort
Preparation of Monthly statistics
Implement office standards and procedures maintaining the Marketing office in a neat and orderly manner in accordance with company guidelines and providing leadership to the Sales & Marketing Team & Trainee
Act as liaison between the hotel and Support Line and Four Seasons EMEA Golden Sales Catering Key Operator
Answer telephones and take messages for the Marketing Division adhering to Four Seasons standards
Assist customer, guests and Hotel personnel with s.e.r.v.i.c.e. focus in the absence of the Director of Sales & Director of Marketing
Promptly and fully inform the Director of Sales/Director of Marketing of all problems or unusual matters of significance coming to the employee’s attention so prompt corrective action can be taken
Be informed as with regards both daily hotel activities and hotel promotions
Assist in any project assigned by the Director of Sales/Director of Marketing or Hotel Management
Perform any other cognate duties as and when required
Requirements:
A university degree in marketing or business studies is preferred
3 years’ experience in similar position
Reading, writing and oral proficiency in the English & French languages
Strong command of Microsoft Office, Opera, Golden Sales Catering, Revfinder