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The Sales Coordinator provides administrative support to the Sales team, follows up on sales leads and inquires, coordinates the planning of amenity arrangements, confirms reservations and upgrades. This position provides a variety of reports and maintains multiple informational databases.
Job Responsibility:
Provide administrative support to the Transient and Groups Sales Team including responding calls, responding client emails, preparing offers and agreements, sales presentations, conducting site inspections and more
Assist Leadership Team in managing S&M expenses by following the internal procedures
Work in synergy with the Sales Management Team updating them regarding any relevant changes that has occurred with regards to the group bookings
Receives, processes, and reviews group rooming lists
Collaborate with all departments in respect of rooming list, special arrangements, any F&B requirements, transfer and transport, account and billing instructions
Liaise with external providers in order to create synergies between the property and the client’s requirements
Ensure all groups are entered and reconciled in the Hotel Sales system as well as Opera PMS, once group has checked-out
Follows up each group with Post-Conference reports and reviews group billing
Keep the sales systems up to date according to the Four Seasons standards
Responds properly in any hotel emergency or safety situation
Requirements:
Previous Sales experience or 2 – 3 years operational hotel experience
Excellent interpersonal skills, an outgoing personality and a can-do approach to any request
Attention to details, well developed organizational skills and open minded personality are requirements
Team spirit and ability to multitask, to work well in a high paced environment
Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet
Reading, writing and oral proficiency in the Italian and English language
What we offer:
Competitive Salary and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide