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Soho Grand Hotel Logo Soho Grand Hotel · Hospitality and Tourism

Sales Coordinator

United States, New York Employment contract 68000.00 - 70000.00 USD / Year · Job Posted June 28, 2026
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Job Description

The Sales Coordinator for GrandLife Hotels provides administrative support to the Area Director of Sales and overall sales team for The Roxy Hotel and The Soho Grand Hotels to achieve budgeted room revenue goals and the annual sales and marketing plan. To be a successful Sales Coordinator for GrandLife Hotels this individual must have a keen sense of style, a passion for downtown life & culture, and an innate understanding of the hotel brand.

Job Responsibility

  • Assist our Group, Conference Services, Corporate and Entertainment teams with all prospecting and admin efforts to meet and exceed budgets
  • Build and maintain strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction
  • Develop strong knowledge of hotel features / benefits, systems (Opera Cloud, Salesforce, etc.), rates / strategies / discounts / promotions, and competitive set
  • Draft accurate, formal rate quotes for all inquiries in a timely and professional manner, regularly follow up on all pending Entertainment inquiries
  • Log all proposals, groups and activities for themselves and their manager by EOB daily
  • Service all Entertainment groups & bookings including daily amenities, processing of rooming lists, detailing of riders, drafting group resumes/VIP bulletins, applying billing, processing pickup reports and handling final settlement of open balances
  • Communicate with hotel departments to prepare for VIP arrivals and ensure guest/group experience exceeds expectations
  • Assist in RFP and local account renewal process for Entertainment Select accounts, prepare rate loading instructions, update internal trackers, assist with GDS visibility checks and/or testing booking links
  • Maintain well documented, accurate, organized and up-to-date file management
  • Monitor production of all entertainment accounts and evaluate trends within the Entertainment industry
  • Build out, update and maintain various Entertainment prospecting tools
  • Research business opportunities and new qualified contacts for Director of Entertainment Sales
  • Assist with site inspections, on-site & off-site sales appointments/events and hosted client entertainment
  • Provide seamless out-of-office support while Director of Entertainment Sales is travelling

Requirements

  • Highly developed customer service skills
  • Excellent verbal and written communication skills
  • Organized, meticulously detail oriented, efficient multi-tasker
  • Ability to work well as part of a team and report back to Dir of Ent Sales and ADOS
  • Prior upscale hotel sales experience a strong plus
  • College degree preferred

Nice to have

  • Prior upscale hotel sales experience
  • College degree

What we offer

  • Opportunity to work with a fun team
  • Workplace cafeteria (no charge)
  • 401k plans (With matching after 1 year)
  • Health insurance (medical, vision, dental, life and IVF services included)
  • Paid time off for full time team members
  • Pet insurance
  • Team member rewards program
  • Discounted movie tickets and Broadway shows
  • Friends & family hotel discounts
  • Team member talent shows, mixers and holiday parties
  • Complimentary Thanksgiving turkey
  • Seasonal flu shots
  • Complimentary income tax season preparation
  • Career advancement, in-house training and orientation program
  • College scholarship program for dependents of team members
  • Pre-tax metro cards
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