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BSS Industrial is a leading distributor of heating, pipeline and mechanical services equipment, with over 110 years of experience. We support customers across the building services and industrial sectors through a strong branch network and expert teams.
Job Responsibility:
Understand customer needs and support the external Account Manager
Use CRM and Sales Hub systems to generate leads and sales opportunities
Manage customer enquiries from first contact to invoice
Recommend products and alternatives to maximise sales
Achieve personal sales targets while managing margins
Build strong relationships with customers and suppliers
Provide a central point of contact for customer queries
Maintain accurate sales and credit documentation
Support stock takes when required
Always work safely and follow company procedures
Requirements:
Confident communicator with a customer-focused mindset
Strong sales awareness and desire to succeed
Experience in a phone-based or customer service role is helpful
Organised, proactive and able to prioritise
Comfortable working independently and in a team
IT literate with good numerical skills
Nice to have:
Product knowledge is desirable but not essential
What we offer:
Competitive salary plus bonus (bonus is up to £1,500 per year)
Monday - Friday working hours (no weekends or late evenings)
22 days holiday + bank holidays
Full training and development opportunities
Pension, life assurance and share schemes
TP Group employee discounts
Health, wellbeing and family-friendly benefits
Flexible working options are available and encouraged