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Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Job Responsibility:
Serve as point of contact for clients
Communicate via phone/email
Update records/files/reservations
Answer guest inquiries
Proofread and edit documents
Maintain confidentiality
Protect company assets
Thank guests with genuine appreciation
Requirements:
Serve as point of contact for clients via phone and email
Enter and retrieve information from computer databases
Operate standard office equipment
Prepare documents using word processing, spreadsheet, database, or presentation software
Transmit information using computer, mail, or facsimile
Enter and locate work-related information using computers/point of sale systems
Follow company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Speak with others using clear professional language