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As a Sales Coordinator, you will play a key role in supporting the Sales team by ensuring orders are processed with precision and professionalism. Your contributions will help foster a positive image of our client's brand, known for its exceptional quality and joyous spirit.
Job Responsibility:
Collaborate with the Sales Logistics Manager to handle incoming sales inquiries and orders, ensuring each order is processed accurately and swiftly
Build strong relationships with key customers, managing inquiries and resolving complaints efficiently to deliver exceptional after-sales service
Act as the primary contact for all sales administrative tasks, handling order-related inquiries with flair
Process UK orders promptly and follow up on delivery issues as needed
Provide timely and accurate information regarding product pricing, availability, and delivery schedules
Communicate effectively with the distillery regarding any special-order requirements
Issue customer invoices accurately and on time
Manage sample stock usage and ensure all requests are processed efficiently
Assist the warehouse team in optimising order processing and logistics
Coordinate event-related orders in collaboration with the events team
Monitor POS stock levels to fulfil requests from Sales Managers and Events teams promptly
Ensure compliance with all order documentation and certification requirements
Create and maintain Standard Operating Procedures (SOPs) and SKU information sheets
Provide cover for the International Sales Coordinator when necessary
Requirements:
Proven track record in sales administration or logistics coordination, ideally within the wine or spirit's sector
Familiarity with sales and inventory management systems
Exceptional customer service skills, with a professional approach to handling inquiries and complaints
Strong administrative capabilities, including order processing and stock management
A background in the wine, beverage, or hospitality industry is advantageous
Ability to juggle multiple tasks while maintaining precision and meeting deadlines
Experience collaborating with internal teams and external stakeholders to ensure smooth operations