Sales Coordinator - Senior Living

• Serve as the first point of contact for inbound inquiries, gathering key information and initiating the discovery process
• Conduct outbound calls to follow up with prospects, schedule tours, and move leads forward in the sales process
• Greet and engage prospective residents and families during tours, ensuring a warm and professional experience
• Support tour coverage as needed, confidently presenting the community and lifestyle offerings
• Maintain accurate and timely updates within the CRM system, ensuring all prospect interactions and next steps are documented
• Track and manage lead flow, including oversight of the UPs log to ensure proper distribution and follow-up
• Assist in preparing weekly, monthly, and quarterly reports to support sales performance tracking
• Coordinate and support the execution of community marketing events designed to generate leads and drive occupancy
• Engage with prospects, families, and guests during events to build relationships and encourage tour scheduling
• Assist with outreach efforts and post-event follow-up to maximize conversion opportunities
• Ensure model apartments, tour paths, and marketing materials are prepared and aligned with community standards
• Assist in coordinating the move-in process to ensure a smooth and welcoming experience for new residents and families
• Support completion and organization of required paperwork in collaboration with the Executive Director, Business Office Manager, and clinical team
• Help facilitate resident assessments and ensure administrative readiness for lease signings and move-ins
• Ensure all required documentation is completed accurately and on time in accordance with state regulations

• Minimum of one (1) year of experience in administrative, sales support, or customer service role
• Strong communication and interpersonal skills with a customer-focused approach
• Ability to manage multiple priorities with strong attention to detail and follow-through
• Comfortable with phone-based communication and relationship-building
• Proficient in basic computer systems
• CRM experience preferred
• Demonstrates good judgment, problem-solving, and organizational skills
• Interest in working with a senior population and their families

Associate’s degree

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee Assistance Program
• Additional voluntary benefits