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Sales Coordinator - Lead Catcher

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Brazil

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Lead Catcher supports the Global Sales Team. They provide the qualification, entry, sourcing, and overall coordination of incoming lead volume for all channels to meet lead entry expectations. They also act as the primary point of contact for process issues from both internal and external sources. This position requires contact with both internal and external customers including the Global Sales Team, Area/Market/National Sales Team, Hotel sales representatives and deployed Account contacts.

Job Responsibility:

  • Manage inbound lead volume from multiple sources
  • Qualify the needs of each request, enter and source leads in the system (SFA)
  • Send opportunities directly to inactive properties to ensure timely customer response
  • Accurately track all leads and distribution
  • Enter and update SFA with new or updated contact and/or account information
  • Address questions regarding the entry process to ensure data integrity
  • Handle incoming requests with proper etiquette and address the questions and concerns effectively or direct the inquiry to the appropriate person
  • Escalate issues as needed to Leadership
  • Track monthly production data for submission to Leadership
  • Stay informed and keeps Leadership informed of all office activities and schedules
  • Provide additional support as workload allows
  • Complete other projects/reports as required or assigned

Requirements:

  • High School diploma or equivalent required
  • Associate Degree (AA) from 2-year college and/or two to three years of related experience or training preferred
  • Hotel management training and reservations training preferred
  • Experience with data entry
  • Prior experience as Sales Assistant, Sales Coordinator or Sales Merchandiser
  • Spanish or Portuguese, and English language both written and spoken required
  • Previous experience in a call/sales center environment preferred
  • Proficient computer skills required including the use of Outlook, Microsoft Word, Microsoft Excel, etc.
  • Previous experience in Data Entry preferred
  • Strong typing skills
  • Knowledge of Marriott brands, business strategies and culture
  • Demonstrated ability to multi-task, strong time management and organizational skills
  • Demonstrated ability to work well as a team
  • Demonstrated ability to be flexible and exercise sound judgment and decision making
  • Strong organizational skills
  • Exercise consistent customer service / hospitality skills
  • Proficient communication skills in both verbal and written form as well as use of proper grammar and punctuation required

Nice to have:

  • Associate Degree (AA) from 2-year college and/or two to three years of related experience or training
  • Hotel management training and reservations training
  • Previous experience in a call/sales center environment
  • Previous experience in Data Entry
What we offer:
  • Equal opportunity employer
  • Diverse and inclusive work environment
  • Global career opportunities
  • Professional development

Additional Information:

Job Posted:
November 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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