Sales Coordinator - Lead Catcher, Marriott Bonvoy

Marriott Bonvoy

Location:
Brazil

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Lead Catcher supports the Global Sales Team. They provide the qualification, entry, sourcing, and overall coordination of incoming lead volume for all channels to meet lead entry expectations. They also act as the primary point of contact for process issues from both internal and external sources. This position requires contact with both internal and external customers including the Global Sales Team, Area/Market/National Sales Team, Hotel sales representatives and deployed Account contacts.

Job Responsibility:

Manage inbound lead volume from multiple sources
Qualify the needs of each request, enter and source leads in the system (SFA)
Send opportunities directly to inactive properties to ensure timely customer response
Accurately track all leads and distribution
Enter and update SFA with new or updated contact and/or account information
Address questions regarding the entry process to ensure data integrity
Handle incoming requests with proper etiquette and address the questions and concerns effectively or direct the inquiry to the appropriate person
Escalate issues as needed to Leadership
Track monthly production data for submission to Leadership
Stay informed and keeps Leadership informed of all office activities and schedules
Provide additional support as workload allows
Complete other projects/reports as required or assigned

Requirements:

High School diploma or equivalent required
Associate Degree (AA) from 2-year college and/or two to three years of related experience or training preferred
Hotel management training and reservations training preferred
Experience with data entry
Prior experience as Sales Assistant, Sales Coordinator or Sales Merchandiser
Spanish or Portuguese, and English language both written and spoken required
Previous experience in a call/sales center environment preferred
Proficient computer skills required including the use of Outlook, Microsoft Word, Microsoft Excel, etc.
Previous experience in Data Entry preferred
Strong typing skills
Knowledge of Marriott brands, business strategies and culture
Demonstrated ability to multi-task, strong time management and organizational skills
Demonstrated ability to work well as a team
Demonstrated ability to be flexible and exercise sound judgment and decision making
Strong organizational skills
Exercise consistent customer service / hospitality skills
Proficient communication skills in both verbal and written form as well as use of proper grammar and punctuation required

Nice to have:

Associate Degree (AA) from 2-year college and/or two to three years of related experience or training
Hotel management training and reservations training
Previous experience in a call/sales center environment
Previous experience in Data Entry

What we offer:

Equal opportunity employer
Diverse and inclusive work environment
Global career opportunities
Professional development

Additional Information:

Job Posted:
November 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sales Coordinator - Lead Catcher