Sales Content & Knowledge Specialist Job at LHH

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

Canada , Virtual

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries
Experience in management of sales content tech-stack
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Experience of using PPT effectively in producing sales materials
Advance level capabilities in use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech
Ability to work independently, problem solve and be self-motivated
Excellent networking, collaboration, and project management skills within complex international organization

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with wider Go-to-market team, marketing, sales and subject matter experts
Manage small team of content and knowledge specialists
Develop, maintain and update repository of knowledge and content assets
Ensure taxonomy supports content categorization in line with business needs
Be expert and point of contact for LHH content tech stack (Loopio and Seismic)
Develop best practices and training for Sales Enablement & OMT functions
Define and uphold quality standards for all sales content
Act as ambassador to wider sales organization for use of available content

What we offer

Growth opportunities within human resources global leader
Priority on learning to stay agile in competitive business environment
Open-minded environment where people spark new ideas and explore alternatives

Fulltime

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

United Kingdom , Virtual

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries
Experience in management of sales content tech-stack
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Experience using PPT effectively in producing sales materials
Advanced level capabilities in MS Teams/SharePoint, SalesForce, AI and emerging tech
Ability to work independently, problem solve and be self-motivated
Excellent networking, collaboration, and project management skills within complex international organization

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with Go-to-market team, marketing, sales and subject matter experts
Lead sales content strategy, taxonomy, quality and innovation including technology use
Manage team of content and knowledge specialists
Develop and maintain repository of knowledge and content assets
Be expert for LHH content tech stack (Loopio and Seismic)
Define and uphold quality standards for all sales content
Act as content ambassador to wider sales organization
Monitor sales materials and content usage across tech stacks

What we offer

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with opportunity to buy extra days off
Growth opportunities within human resources global leader
Learning opportunities
Open-minded environment

Fulltime

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

United States , Virtual

Salary:

97000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries (preferably Professional or Business Services)
Experience in management of sales content tech-stack and maximizing its usage and effectiveness
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Personal passion for content
Experience of using PPT effectively in producing sales materials
Advance level capabilities in use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech
Ability to work independently, problem solve and be self-motivated

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with wider Go-to-market team, marketing, sales and subject matter experts
Manage small team of content and knowledge specialists
Develop, maintain and update repository of knowledge and content assets
Ensure taxonomy supports content categorization in line with business needs
Be expert for LHH content tech stack (Loopio and Seismic)
Define and uphold quality standards for all sales content
Act as ambassador to wider sales organization for use of available content
Monitor sales materials & content usage across all tech stacks

What we offer

Bonus
Medical insurance
Dental insurance
Vision insurance
Term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or non-qualified deferred compensation plan

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

New