Sales Contact Centre Team Leader

The Team Leader role sits at the heart of this function. You’ll drive performance through coaching, analytics, and leadership excellence - helping your Advisors deliver world-class outcomes while developing them into confident, capable professionals. As a Team Leader, you will manage a team of 8-12 Solutions Advisors in a fast-paced, insight-driven environment. You’ll lead by example, combining commercial focus with empathy and coaching excellence. Your role will balance operational delivery with people development, using tools like speech analytics (CallMiner), performance dashboards and the Quality Performance Scorecard (QPS) to help your team achieve their full potential. You’ll partner closely with peers, senior leadership and cross-functional teams (Product, Data, Marketing, QA and Compliance) to continually refine how we engage with customers and improve conversion, productivity, and customer experience.