Sales Consultant

• Responsible for sales and leasing of retirement suites in assigned community offering Independent Supportive Living and Assisted Living
• Leverages Spring Living’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence
• Manages telephone inquiries with a discovery approach to encourage and convert to personal visit bookings
• Conduct personal visits to understand, bring value, and create valuable next steps in the sales process
• Executes creative follow-up efforts, and conducting tours to meet and exceed occupancy goals
• Works directly with the present data base to determine next steps in the sales process to encourage personalized visits, and subsequent lease signings
• Using active listening, personal discovery and relationship building skills, you will provide personalized consultation to deliver a vision of our lifestyle that will benefit in assisting seniors in meeting their needs
• Takes sales calls and emails, and follows up with prospects, consistently overcoming objections, leading them through the sales process, and closing sales
• Works with the Executive Director and Corporate Director of Sales and Marketing to meet or exceed budgeted sales occupancy targets
• Tracks sales activity in CRM database and analyzes reports to identify sales trends specific to the community and residence
• Drives referrals and traffic
• Creates, retains and grows a portfolio of strategic networking partnerships with the local healthcare community and within the community at large
• Builds a qualified lead database through effective community outreach
• Establishes and maintains relationships with community influencers to promote and encourage referral-based traffic
• Develops, promotes and implements marketing plans to ensure optimal occupancy is achieved in the residence
• Build brand awareness with current residents and prospects
• Researches and maintains competitive analysis
• As an integral member of the leadership team, participates in strategic planning, decision-making and development/execution of the leasing strategy for assigned communities
• Actively participates in leadership meetings to provide updates regarding sales trends, new prospects, marketing events, and other related information

• Previous sales experience in retirement or seniors living
• Experience in generating sales relationships
• Experience in marketing and/or customer service
• Experience working with seniors
• Post-secondary education in a related field is considered an asset
• Strong prospecting and closing skills
• Ability to successfully follow an established sales process, including closing sales transactions
• Empathetic and caring interpersonal customer service skills
• Ability to multi-task, network and promote services
• Exceptional time management skills
• Results focused in a pro-active busy environment
• Effective communication skills (written and verbal)
• Ability to gain knowledge of each community as assigned and surrounding areas
• Computer literate with knowledge of related software programs
• Must be available for flexible hours due to the requirement to respond to optimal periods of sales traffic
• Valid provincial driver’s license required and access to a vehicle
• Wears personal protective equipment (or clothing) as required by task, MSDS, or community policy
• Criminal Records Check, vaccination status, and Vulnerable Persons Check required

Post-secondary education in a related field