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This role is responsible for supporting sales growth and customer engagement driving sales performance, clinical support, and overall customer service within an assigned sales territory. The position manages new and existing accounts, provides product and clinical support, and identifies opportunities to expand utilization across the portfolio. The role builds and maintains strong customer relationships, leads territory-level collaboration with internal partners, and ensures accurate use of sales tools, forecasting, and contract management.
Job Responsibility:
Own all accounts in assigned territory, new and existing account relationships, and represent the entire product portfolio for assigned modalities
Identify and close new opportunities by developing appropriate solutions and delivering implementation support across all customer types
Manage and nurture account relationships to drive expansion and renewals, secure wallet share and demonstrate problem solving to customers as needs arise
Engages in regular face to face customer call activity
Leads collaboration and coordination with all supporting roles to handle customer needs and expectations
Use FME sales tools daily to effectively manage prospects, existing accounts, opportunities, pipeline and forecast in an accurate and timely manner
Maintain accurate and timely management of customer contracts, including pricing adjustments and system updates
Identify market trends, threats, and opportunities using sales data and customer feedback, and develop strategic plans to improve performance and market share within assigned territory
Build strong customer relationships by delivering value-driven solutions and providing exceptional follow-up and service to internal and external customers
Support field activities, including equipment evaluations, in-services, technical demonstrations, and training, to ensure customer success
Monitor and maintain customer market share, entering and closing customer appointments and capturing relevant sales campaign data
Develop professional expertise and maintain technical and clinical proficiency across assigned modalities
Attend local, regional, and national events, meetings, and training sessions to enhance product knowledge, market understanding, and professional growth
Exercise good judgment within defined procedures and practices to determine appropriate action
Reviews and complies with the Code of Business Conduct and all applicable company compliance policies and procedures, local, state and federal laws and regulations
Assists with various projects as assigned by direct supervisor
Completes all administrative duties as assigned by direct supervisor such as accurate and timely expense reports and operates within operating expense budget
Other duties as assigned
Requirements:
Bachelor’s Degree required
advanced degree preferred or equivalent experience
2-5 years’ related medical sales experience
or a master’s degree with 3 years’ experience
or a PhD without experience
or equivalent directly related work experience
Experience and proven success with consultative selling
approach and methodology
Demonstrates effective presentation skills, professional and executive presence, and effectively establishes credibility with any audience
Effective communication skills, both verbal and written
demonstrates ability to deliver timely and useful multi-mode communications to both internal and external customers
Must have basic computer skills including but not necessarily limited to, Word, Excel, Power Point
Must be able to physically cover and maintain regular face-to-face contact with customers over a assigned geographic area
Extensive travel by automobile/train/airplane is often necessary to cover assigned territory which includes overnight stays
Contact with customers by phone alone is not adequate
Occasional weekend work is necessary to support trade show events
Lifting requirements involve setting up portable booths, occasional lifting up to 50lbs, and transporting medical equipment and supplies for purposes of in-servicing customers