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Sales Consultant - F&B Sales

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Four Seasons

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Location:
China , Hangzhou

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ensure to provide courteous, professional and efficiency service to guests all the time. Follow up all assigned tasks and other special work tasks.

Job Responsibility:

  • Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly
  • Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client
  • Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy
  • Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target
  • Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card
  • Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work
  • Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to LBFS Project Director of F&B Sales and Sales Manager
  • Practices excellent Telesales Handling Skills and is capable of excellent Telesales
  • Assist in the compilation of telephone market surveys and competitor researches report
  • Ensure to achieve the monthly sales target
  • Assist in the distributions of relevant hotel information to clients when required
  • Ensures the activities / events Log book is being accurately maintained
  • Maintains good relationship with the other department and provides all necessary assistance when required
  • Ensure that a professional and appropriate image is projected at all times while on duty
  • Follows up sales task whenever required or assigned by the Project Director of F&B Sales

Requirements:

  • College degree preferably specializing in hotel/restaurant management or equivalent experience is required
  • Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
  • Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
  • Requires reading, writing and oral proficiency in the English language
  • Good knowledge of Word, Excel and PowerPoint
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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