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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! New Relic is looking for a Sales Commission Analyst to work with and report to the Senior Manager, Sales Commission. This position will be part of the Sales Commission team, calculating monthly commissions accurately and timely, managing our Sales Compensation tool Xactly Incent, and serving as the go-to commissions business partner for various sales leaders and their organizations. The successful candidate should be a fast learner with high attention to detail and structured in their approach. They should be able to manage multiple assignments/requests/processes concurrently, prioritizing accordingly, and delivering timely results and collaborate effectively with internal end-users and cross-functional teams to implement simple solutions to complex problems at a high standard.
Job Responsibility:
Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions
Calculate and process monthly commission payments, both with an Excel-based commissions model as well as with the Sales Compensation System (Xactly Incent)
Develop a deep understanding of sales compensation policy, systems (Xactly) and reporting tools to meet sales compensation SLAs and support your business partners
Implement sales compensation platform updates to reflect sales hierarchy, plan rules, rate tables, quotas, etc. in Xactly
Collaborate with the People team, Sales Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent in line with plan policies and procedures and required audit guidelines
Distribute, track, and report on the status of Commission Plan acceptance to ensure compliance and timeliness
Perform audits to ensure data integrity between Xactly Incent and the commission plan documents
Work with Revenue Operations and People Operations to resolve any Sales Compensation-related questions or issues
Provide analytical support and ad-hoc research and analysis on other related variable pay projects as identified by management
Retrieve and analyze data using Excel, Salesforce.com, Tableau and other data/BI tools/platforms
Requirements:
Bachelor’s degree in accounting, Finance, or Economics
4-5 years of working experience in sales compensation and analysis
Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
Experience using Xactly Incent platform, Salesforce
Required to meet critical deadlines while maintaining organization and efficiency
Comfortability with ambiguous problems, curiosity and willingness to ask questions, and ability to deliver results in a high-pressure fast-moving environment
Excellent problem-solving capabilities, extremely detailed oriented, well organized and above average analytical skills
Excellent verbal, analytical, written communication, and interpersonal skills
Proficient with Microsoft Office (Excel, Access, PowerPoint, and Outlook)
Self-starter with exemplary organizational skills. Must possess “can do” attitude
Experience in working with cross-functional/cross-departmental and virtual teams
What we offer:
Flexible workforce model (fully office-based, fully remote, or hybrid)
Fostering a diverse, welcoming and inclusive environment