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Sales Coach Professional

India, Gurugram · Job Posted January 18, 2026
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Job Description

The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.

Job Responsibility

  • Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals
  • Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards
  • Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool
  • Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies
  • Supports in the implementation of ways to improve working processes within the area of customer service responsibility

Requirements

  • Complaint Management
  • Communication
  • Issue Diagnosis
  • Continuous Improvement
  • Issue Resolution
  • Problem Solving
  • Customer Experience
  • Commercial Acumen
  • Time Management
  • Customer Relationship Management
  • Feedback Management
  • Technical Support
  • Decision Making
  • Business Process Improvement
  • Growth Mindset
  • Stakeholder Management
  • Conflict Resolution
  • Inclusive Leadership

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