Sales Co-worker, IKEA

IKEA

Location:
New Zealand, Auckland

Category:
Sales

Contract Type:
Employment contract

Salary:

27.80 NZD / Hour

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Job Description:

As an IKEA Sales Co-worker, you will assist customers, engage in selling activities with a positive attitude, and contribute to IKEA’s goals. Responsibilities include maintaining expert knowledge of IKEA’s product range, supporting customers’ omnichannel journey, and ensuring the sales area is attractively merchandised. You will work collaboratively with your colleagues while also handling physical tasks such as product assembly.

Job Responsibility:

Engage and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
Actively participating in selling products with a positive attitude and contribute to business goals and growth
Deliver a seamless sales and customer experience at IKEA, ensuring an engaging journey across all omnichannel touchpoints
Being an expert and passionate about the IKEA product range
and actively learning about their features and benefits
Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced
Assembling our products according to proper building and enclosed instructions to ensure complete functionality
You understand the IKEA customer journey, ensuring a seamless and inspiring experience across all touchpoints - from initial exploration to in-store interactions and post-purchase support
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment
You will understand the IKEA customer journey and recognise that customers interact with IKEA across multiple touchpoints not just in-store
such as the IKEA website, app, and social media
You will familiarise yourself with the IKEA app and website to understand how customers browse, purchase, and engage digitally
You will understand home delivery and additional services, such as furniture assembly, to better assist customers.

Requirements:

Proven experience in a sales or customer service role, ideally within home furnishing or fast-paced retail environment
Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers
Strong communication skills and ability to connect with others, you can understand the customer's needs and the ability to build strong relationships
An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs
Clear and concise communication skills, a keen eye for detail and strong problem-solving skills
A 'Togetherness' mindset with the ability to work autonomously and collaboratively in a team environment
Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools
A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.

What we offer:

$27.80 base hourly pay rate
5 weeks of Paid Annual Leave, Parental Leave Pay, and more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% discount for co-workers
Affordable, nutritious meals with complimentary drinks in our co-worker restaurant
Provided co-worker uniform.

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Sales Co-worker