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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco. We are an equal opportunities employer. Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion! Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job Responsibility:
You actively approach customers who you see require additional help
You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience
You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues
You understand the store and department action plans. You take responsibility for your department goals and know how you contribute
You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them
You lead and/or support the implementation of planned commercial activities involving your department throughout the store
You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top- selling and prioritized products (e.g. overstock/ over tag)
You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability
You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability
Any security breaches must be notified concerned authority and manager
Be aware of all security related emergency response and follow the policy and procedures
I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches
Requirements:
Bachelor’s degree in business, Marketing, or a related field is a plus
Experience in retail sales, customer service, or B2B sales
Familiarity with sales processes, targets, and performance tracking
Experience of working in a customer-focused service industry
Experience of working in a fast-paced environment
Knowledge of IKEA products and services is an advantage
Experience of actively selling through understanding customers and their needs
Experience interacting with multiple departments or stakeholders is a plus