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Optimize the IKEA shopping experience in shop and store to secure satisfied customers and increase sales. Maximize sales in area of responsibility using knowledge of particular product range, top- sellers, 3 Aces and 1 King and the local market and customers. Use IKEA tools and the experience and expertise of colleagues. Support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.
Job Responsibility:
Actively approach customers who you see require additional help
Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience
Convey passion about IKEA products and actively learn about their features and benefits and share this knowledge with customers and colleagues
Understand the store and department action plans. Take responsibility for department goals and know how you contribute
Actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them
Lead and/or support the implementation of planned commercial activities involving your department throughout the store
Ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top- selling and prioritized products (e.g. overstock/ over tag)
Demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability
Familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability
Any security breaches must be notified concerned authority and manager
Be aware of all security related emergency response and follow the policy and procedures
Requirements:
Strong identification with the IKEA culture and values
Retail and home furnishing experience
Experience of actively selling through understanding customers and their needs
Understanding Store operations, the IKEA way, Range presentation the IKEA way and In-store logistics the IKEA way
Excellent communication skills
Confident in approaching and talking to people in a polite and friendly manner
Numeracy and computer literacy
Ability to communicate confidently and clearly the local language(s) and English