Sales & Client Operations Analyst Jobs

EDP

Location:
Portugal, Lisbon

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Professional to join the Channels team to support the development of operational and strategic transformation projects, and to monitor the achievement of predefined SLAs related to satisfaction, operational performance, and quality. The role places a strong emphasis on continuous improvement and on executing the channel strategy.

Job Responsibility:

Analyze operational performance and KPIs, identifying opportunities for improvement and efficiency
Map processes and identify key pain points, proposing solutions aligned with market best practices and organizational strategy
Develop business cases
Manage operational improvement and transformation projects, ensuring alignment with the strategic objectives of the department and the company
Participate in cross-functional projects with business areas, ensuring the implementation of initiatives that impact Customer service
Support the development and execution of the channel strategic plan, ensuring its alignment with business objectives
Ensure end-to-end operationalization of campaigns across the different stages of the customer lifecycle
Guarantee the support function for the operational and strategic management of partners

Requirements:

Pre-Bologna Bachelor's degree or Post-Bologna Master's degree in Marketing, Economics, Management, or related fields, with relevant experience for the role
Between 3 and 5 years of professional experience, preferably in customer service, management consulting, or in strategic planning and operational transformation areas within the energy, telecommunications, or banking sectors
Strong strategic analysis skills, ability to define priorities, and track the execution of action plans
Strong oral and written communication skills in Portuguese and English (mandatory)
Knowledge of customer service performance indicators (preferred)
Strong results orientation, continuous improvement mindset, and value-creation focus
Proficiency in Excel, PowerPoint, and Word (mandatory), and PowerBI (preferred)
Availability for travel within the country
Driver's licence (preferred)

Nice to have:

Knowledge of customer service performance indicators
PowerBI
Driver's licence

What we offer:

Positive and innovative work environment that promotes collaboration and agile decision-making
Flexible, healthy, and inclusive workplace with a range of attractive benefits
Development and internal mobility opportunities

Additional Information:

Job Posted:
November 30, 2025

Expiration:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sales & Client Operations Analyst

EDP

Location:Portugal, Lisbon

Category:Sales

Contract Type:Employment contract