Sales & Client Advisor Job at Groupe Kering (Toronto)

Job Responsibility

Achieve sales targets, quantitative and qualitative goals and KPIs
Deal with and report all situations regarding client requests and complaints to the Management Team
Provide high quality feedback regarding clients to the Management Team
Closely work with stock team to ensure product availability and meet client requests
Keep informed on market, fashion trends and business environment
Inspire clients by embodying the Balenciaga behaviors
Ensure seamless execution of the omnichannel client journey
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
Give tailor-made advice, listening clients’ expectations and answering requests
Maintain display and organization of all areas respecting the visual merchandising standards
Execute product presentation guidelines
Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
Create and update client portfolio and follow up through Luce app
Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
Follow the guidelines provided by HQs regarding the client journey and loyalty program
Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
Participate in achieving sustainability goals
Process client transactions at the cash desk (in-store and distant sales, M-xstore)
Promote and execute omnichannel services in store
Receive and process store deliveries
Prepare and organize deliveries and shipments to clients
Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
Contribute to front and back of house operations (stock control and inventories)

Requirements

Relevant previous sales experience with a minimum of 2 years
Good digital and IT skills, including MS Office
Product sensitivity and a strong market and fashion trends knowledge
Good general culture level
Good listening ability
Adaptability, reactivity, natural curiosity, and authenticity
Ability to multitask and handle the pressure of a busy day
Willingness to learn and improve
Ability to maintain a positive work environment while respecting brand values and behaviors

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