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Groupe Kering Logo Groupe Kering · Sales

Sales & Client Advisor

Canada, Toronto · Job Posted May 30, 2026
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Job Responsibility

  • Achieve sales targets, quantitative and qualitative goals and KPIs
  • Deal with and report all situations regarding client requests and complaints to the Management Team
  • Provide high quality feedback regarding clients to the Management Team
  • Closely work with stock team to ensure product availability and meet client requests
  • Keep informed on market, fashion trends and business environment
  • Inspire clients by embodying the Balenciaga behaviors
  • Ensure seamless execution of the omnichannel client journey
  • Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
  • Give tailor-made advice, listening clients’ expectations and answering requests
  • Maintain display and organization of all areas respecting the visual merchandising standards
  • Execute product presentation guidelines
  • Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
  • Create and update client portfolio and follow up through Luce app
  • Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
  • Follow the guidelines provided by HQs regarding the client journey and loyalty program
  • Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
  • Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
  • Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
  • Participate in achieving sustainability goals
  • Process client transactions at the cash desk (in-store and distant sales, M-xstore)
  • Promote and execute omnichannel services in store
  • Receive and process store deliveries
  • Prepare and organize deliveries and shipments to clients
  • Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
  • Contribute to front and back of house operations (stock control and inventories)

Requirements

  • Relevant previous sales experience with a minimum of 2 years
  • Good digital and IT skills, including MS Office
  • Product sensitivity and a strong market and fashion trends knowledge
  • Good general culture level
  • Good listening ability
  • Adaptability, reactivity, natural curiosity, and authenticity
  • Ability to multitask and handle the pressure of a busy day
  • Willingness to learn and improve
  • Ability to maintain a positive work environment while respecting brand values and behaviors
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