Sales Call Center Representative, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
Call Center

Contract Type:
Employment contract

Salary:

15.00 - 24.23 USD / Hour

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Job Description:

This role is for a talented and competitive, full-time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.

Job Responsibility:

Make outbound telemarketing calls to prospective patients
Make 300+ outbound calls daily and work to convert them to new patients
Understand patient needs and requirements and articulate Oak Street's unique proposition
Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
Understand Medicare Basics and insurance
Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned

Requirements:

Call center outbound sales experience and/or telemarketing
Comfortable in a base + bonus salary structure
Proficient in learning new technology and communication tools
Good attendance and time management skills
Experience working with Salesforce or similar CRM preferred
Proficient with navigating multiple systems while speaking to prospects
Excellent listening and communication skills
Open to constructive feedback
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required
Undergraduate degree preferred
US work authorization
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required
Reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required

Nice to have:

Experience working with Salesforce or similar CRM
Undergraduate degree

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Sales Call Center Representative