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Sales Business Partner

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Costa Crociere S.p.A.

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Location:
Italy , Emilia-Romagna

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you driven by building strong partnerships, elevating sales performance, and shaping the success of an entire region? We’re looking for a dynamic professional ready to navigate the vibrant commercial landscape of Central Italy. As our Sales Business Partner – Central Italy, you’ll play a pivotal role in supporting and developing our travel agency network across the region. You’ll manage a dedicated portfolio of travel agencies across Central Italy, becoming their strategic reference point and trusted partner. Join us and leave your mark on one of the most strategic markets in Italy!

Job Responsibility:

  • Lead the commercial development of the assigned territory
  • Become the primary point of reference for travel agencies
  • Collaborate closely with internal teams such as Booking, Administration, and Customer Service
  • Provide insights, analysis, and strategic recommendations to support key business decisions
  • Develop sales in the assigned geographical area and ensure target achievement
  • Deliver service excellence to travel agencies according to the Service Model
  • Track activities through the CRM
  • Analyze portfolio performance and support the Area Manager in taking critical decisions
  • Acquire in-depth knowledge of Costa’s product offering
  • Conduct impactful sales presentations
  • Identify opportunities to sell, upsell, and cross-sell
  • Maintain ongoing communication with travel agencies
  • Support travel agencies daily to ensure customer satisfaction, collect feedback, address issues, and provide operational assistance
  • Develop and implement local sales strategies
  • Manage a co-marketing budget
  • Plan and execute micro-marketing activities
  • Contribute to expanding the distribution network
  • Ensure consistency in the application of Costa’s commercial guidelines
  • Monitor KPIs
  • Prepare reporting materials
  • Manage sales workflows
  • Act as the focal point for issue resolution
  • Coordinate with internal departments to ensure smooth operations and timely responses
  • Navigate the complexities of a fast-paced environment
  • Adapt quickly to market changes
  • Support partners with professionalism and empathy
  • Demonstrate strong leadership through influence
  • Guide travel agency partners
  • Collaborate effectively with cross-functional teams

Requirements:

  • 3/5 years of experience in sales, preferably within the tourism industry
  • Proven track record in managing a client portfolio and achieving sales targets
  • Fluency in Italian and English
  • Proactive, empathetic, and equipped with excellent problem-solving skills
  • Strong relational skills, excellent presence, and the ability to act as a trusted focal point
  • Analytical, flexible, and comfortable working under pressure
  • Strong motivation and a results-oriented approach
  • Valid driver’s license
  • Availability to travel within the assigned area
What we offer:
  • Part of a global transformation journey that values innovation, creativity, and collaboration
  • Commitment to inclusion and belonging
  • Equal opportunities provided to all

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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