Sales Associate

• Welcome and assist customers, providing expert advice on Boggi Milano's product offerings
• Achieve and exceed sales goals through effective upselling and cross-selling techniques
• Maintain in-depth knowledge of Boggi Milano's collections to inform and inspire clients
• Ensure the sales floor reflects the brand's aesthetic through proper product presentation
• Handle transactions accurately, manage inventory, and maintain a tidy workspace
• Work cohesively with colleagues to foster a supportive and productive environment
• Provide an exceptional high-level service to all customers, online and offline, maximizing all contact opportunities with customers and promoting the Brand and the Product
• Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards
• Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand
• Manage sales by optimizing each phase of the commercial relationship: Optimize each phase of the customer interaction process
• Understand both explicit and implicit customer needs
• Introduce and promote products effectively
• Describe and advise on items offered
• Verify customer needs and respond to their requests
• Encourage cross-selling and up-selling
• Collect and record customer data accurately to boost loyalty
• Guide customers through the checkout process, preparing packaging and showing appreciation as they leave
• Contribute actively to the concessions upkeep, orderliness, and cleanliness, projecting a brand-aligned image

• Minimum of 1 year in retail sales, preferably in high premium men’s fashion
• Strong communication, interpersonal, and organizational abilities
• Knowledgeable of up-selling and cross-selling techniques
• Fluent in English, additional languages are a plus
• High standard of professionalism in dress code, punctuality, and work ethic
• Demonstrated ability to meet or exceed sales targets, preferably in a retail or fashion environment
• Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty
• Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands
• Passionate, clear, professional, and friendly communication skills for engaging with a diverse customer base
• Proficiency in using POS software for transactions, returns, and gift card processing
• Willingness to work varied shifts, including evenings, weekends, peak seasons, and holidays
• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lb

additional languages are a plus

• Health, Dental, Vision, 401(k), Paid Time Off
• Incentive Bonus Program for Sales and Brand’s KPIs