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We have opportunities in our Jewellery Stores! Our team is looking for a passionate Sales Associates to join our team! Are you passionate about retail and service excellence? Are you confident to sell our beautiful jewellery and help our customers find the perfect gifts for their loved ones. Don't miss the chance to create your #incredible career in a dynamic and international work environment.
Job Responsibility:
Provide an excellent customer service and contributes to the achievement of the sales targets (quantitative and qualitative, individual and team)
Help the customer to select, within our universe of jewels, the ones that better express their personality
Requirements:
Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches
Understands and gives priority to the customer’s needs in order to offer the best possible experience in store
Participates proactively and efficiently in sales activities, making use of all the tools and the sales channels available (on line and off line)
Contributes actively to the achievement of the sales objectives according to both the individual and the store’s goals which are constantly monitored
Maintains high and consistent level of customer service standards
Asks constantly feedback to customers, by also using quality surveys
Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc.
Promptly finds the relevant / necessary information for the daily work performance (e.g.:priority of the day, goal of the day, important updates from the company)
Participates in the organization of the store, making sure that the store, the back office and the inventory are always kept clean and tidy
Checks the products delivered in the store, organizes and arranges them for display
Takes part in the stock control and internal inventory
Organizes the shipments to customers
Takes part in the Visual Merchandising activities
Keeps private any confidential information, in particular sensitive data concerning the company, the team and the customers
Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste
With the support of the SM, is co-responsible for its own training and constant updating