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Sales associate

United Kingdom, Edinburgh · Job Posted March 25, 2026
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Job Description

The Sales Associate plays a key role in achieving high standards in our stores, which are the life and soul of our business and act as our main touch points with our ever evolving consumer base.

Job Responsibility

  • Ensuring high levels of customer satisfaction through excellent service
  • First point of contact for authorising discounts and resolving customer queries
  • Being a brand ambassador, demonstrating in-depth product knowledge
  • Building and maintaining professional relationships with our customers
  • Outfit building for customers and making further product recommendations
  • Assessing customers needs and providing assistance and information on product features
  • Driving store KPIs and suggesting ways to improve
  • Ensuring shop and stock room maintenance, presentation and organisation issues are addressed in an appropriate manner

Requirements

  • Previous track record within hospitality or retail
  • Effective communicator with the ability to build relationships with ease
  • Team player who recognises and celebrates the contributions and achievements of others
  • Ability to work well with change, being able to quickly adapt and work with pace
  • Energetic and authentic, showing a clear presence on the shop floor
  • Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions

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