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The KidStrong Sales Associate plays a crucial role in connecting with potential members, driving membership growth at KidStrong SoHo. The KidStrong Sales Associate requires knowledge and skill in lead management, selling, and closing, and will be responsible for executing all aspects of the sales process. The ideal candidate must be highly organized, an excellent listener, and capable of clearly articulating the KidStrong mission.
Job Responsibility:
Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities
Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership
Build rapport with leads and trial customers to drive conversions and achieve sales targets
Qualify leads based on established criteria and assess their needs and interests in KidStrong programs
Provide accurate and timely information to potential members about membership options, pricing, and program details
Follow up with leads to answer questions, address concerns, and close sales
Guide new members through the enrollment and onboarding process
Communicate with center leadership on status of leads, joins and Trials to make sure families have a great experience and facilitate smooth transition from phone to in-center
Maintain accurate records of all sales activities and member interactions using CRM software
Track sales metrics, including conversion rates, lead response times, and member retention rates
Collaborate with center leadership on solutions to achieve sales goals
Requirements:
Proven experience in sales, preferably in a customer-facing role with a strong emphasis on phone-based sales or telemarketing
Excellent communication skills with the ability to engage and build rapport over the phone and via text messaging with a high-degree of professionalism in all interactions
Strong organizational skills and attention to detail to manage multiple leads and sales processes simultaneously
Ability to work independently and collaboratively within a remote team environment
Familiarity with CRM systems and proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience in the fitness or education industry, particularly with children's programs
Knowledge of sales techniques and strategies for membership-based businesses
Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred
This position requires evening and weekend availability
Nice to have:
Prior experience in the franchising industry is preferred