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Sales Associate

United States, Beverly Hills 26.52 - 29.30 USD / Hour · Job Posted April 20, 2026
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Job Description

This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks. The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Job Responsibility

  • Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention
  • Develop an in-depth knowledge of all John Lobb’s products: their features and benefits
  • Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times
  • Deal with customer queries and correspondence
  • Ensure and participate in excellent aftersales and sales support activities
  • Maintain a constant knowledge of the stock that is available in the store and elsewhere
  • Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager
  • Participate in the stock ordering, receiving and maintenance processes
  • Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives
  • Take part of security activities within the company’s guidelines
  • Liaise with the wider John Lobb team as necessary in support of the store’s requirements
  • Undertake projects and responsibilities at the direction of the Manager

Requirements

  • Previous experience (3 years minimum) in high-end/luxury international retail contexts
  • Excellent communication skills: written and oral English
  • Some experience of retail administration
  • Possess a sophisticated approach to selling and customer relations
  • Be a team player
  • Be dynamic, flexible and adaptable
  • Be proactive and focus on performance
  • Possess good problem-solving skills

Nice to have

  • Experience in the shoes / men’s clothing sector
  • Fluency in another language
  • A basic understanding of CRM, databases and e-commerce

What we offer

  • Commission and bonus incentives based on sales performance
  • Medical, Dental, Vision
  • Life Insurance and Disability
  • Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
  • Paid Parental leave and transition time
  • Various voluntary benefits such as flexible spending accounts, voluntary life insurance
  • Product discount and EAP resources
  • Access to Family Building Support
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