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Sales Associate

United Kingdom, London · Job Posted January 10, 2026
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Job Description

Join the Fortnum & Mason team as a Sales Associate in our Bath & Body Department! Step into the world of luxury retail at Fortnum & Mason, where every interaction is an opportunity to create unforgettable experiences. We’re looking for an exceptional Sales Associate who will bring passion, expertise, and personality to our Bath & Body department. As part of our team, you’ll deliver world-class service, inspiring customers with your deep product knowledge and enthusiasm. Reporting to the Floor Manager, you’ll ensure every visit feels special while helping us achieve departmental goals through both individual brilliance and collaborative teamwork.

Job Responsibility

  • Welcome and engage customers, creating a warm and memorable shopping experience
  • Share your expert knowledge of Bath & Body products to inspire and delight
  • Assist customers in finding products that suit their needs and preferences
  • Maintain impeccable presentation standards across the department
  • Work collaboratively with your team to achieve sales targets and KPIs
  • Stay curious and proactive in learning about new products and trends
  • Handle transactions efficiently and accurately, ensuring a seamless experience

Requirements

  • A genuine love for luxury retail and Bath & Body products
  • Previous experience in a similar role
  • A confident, engaging, and friendly approach to customer service
  • A hunger to learn and master our products inside-out
  • Flexibility to work 37.5 hours per week across a rotating schedule (including weekends)

What we offer

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years

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