Sales Associate Job at Dewolfe Place (Manitowoc)

Job Description

The Sales Associate (SA) contributes and supports the overall sales functions of the community. The primary purpose of the SA role is to execute sales processes and tactics to inspire prospective residents to move into the community. The SA provides support with new inquiries, and existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. The success of the SA is measured in multiple ways, including sales conversions, move-ins, and average daily occupancy.

Job Responsibility

Answers inbound sales calls, engaging with prospects/influencers to ascertain full contact information and perform the first level of discovery process
Greets tours, escorts to the Discovery Room while engaging with the prospects/influencers to create a smooth introduction to the Director of Sales
Manages the customer relationship management system including prospect/influencer data to ensure accuracy and completeness
Produces weekly, monthly, and quarterly sales reports in accordance with a schedule of reports or as requested
Assists daily in visiting model apartment(s) and tour path to ensure the community is ready for company, shows well and meets the model apartment standards including sight, sound, and scent
Makes outbound calls to prospects/influencers that demonstrate effective telephone sales skills resulting in the generation of a tour or mutually agreed upon next step
Monitors sales collateral to ensure inventory levels are appropriate, orders sales collateral through the online portal as needed
Organizes, coordinates, and assists in the planning and execution of the sales event calendar
Conducts tours as needed during sales coverage times or when other sales team members are committed to other prospects/influencers
Administers the “UPs” log as the gatekeeper of all new prospects to ensure equitable distribution of leads to the Director of Sales
Leads coordination and execution of all sales acceleration programs to maximize move ins
Promotes the Resident Referral program and Ambassador Program to support the overall referrals and engagement with prospects
Organizes and manages the “Be Our Guest” Program as needed
Reviews and facilitates the Move-In paperwork with the prospective resident and/or family members
Facilitates and coordinates the Resident Assessment with the clinical team
Oversees and manages the move-in process to ensure a smooth transition into the community
Champion “Red Carpet” move-in process working closely with the Executive Director (ED) and operations team
Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident
Coordinates with ED, Business Office Manager (BOM) and Director of Health & Wellness (DHW) the resident’s Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays

Requirements

Associates degree preferred
One (1) years’ experience in an administrative sales or customer service role
Must demonstrate an interest in working with a senior population
Engages with guests, residents, and staff in a courteous and friendly manner
Supports organization's goals and values
Balances team and individual responsibilities
Exceptional telephone, administration, and customer service skills
Detail oriented and excellent organizational, time management and follow-through skills
Must demonstrate good judgment, problem solving and decision-making skills

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

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