Sales Associate Job at KARL STORZ (Manchester)

Job Description

Build a career in medical device sales with a company known worldwide for innovation, quality, and impact. At KARL STORZ, the Sales Associate role is a highly visible, hands-on position designed to develop future Sales Executives while delivering immediate value to customers. This role supports the Manchester, NH area and provides exposure to advanced sales activities, complex installations, and clinical environments that few early-to-mid career sales roles can offer. This is a proven feeder role into the Sales Executive career path, offering a competitive base salary and performance-based bonus.

Job Responsibility

Support achievement of annual sales quotas within the assigned territory
Conduct product demonstrations, trials, and evaluations for capital equipment
Provide case coverage in support of existing products and upcoming trials
Participate in or lead installations and related in-servicing efforts
Support and lead trials and case coverage for single-use product initiatives
Effectively present and differentiate product features, benefits, and clinical applications in compliance with product labeling
Build and maintain compliant, professional relationships with physicians, nurses, sterile processing, materials management, and administrative staff
Conduct comprehensive customer visits across departments, including addressing service and repair needs
Prepare sales quotes and service agreements
Support company-sponsored promotional initiatives
Collaborate with the local sales team to develop and implement compliant sales strategies
Communicate clearly and transparently with customers and internal partners
Drive growth across hospitals, ambulatory surgery centers, and office-based accounts
Train and educate customer personnel to ensure satisfaction and long-term product reliability
Provide real-time troubleshooting in operating rooms and other clinical settings, particularly for video and integration interfaces
Educate customers on proper product use, care, handling, and reprocessing in accordance with Instructions for Use
Assist with customer management, including order status updates, pricing changes, promotions, and issue resolution
Support returns and service/repair coordination
Secure, manage, and return demonstration and evaluation equipment
Maintain current knowledge of products and procedures and complete all required training
Maintain accurate customer records and submit timely reports
Complete all required training and knowledge assessments within defined timelines
Prepare and submit territory-related reports as required
Attend sales meetings, training programs, and company events
Adhere to all company policies, procedures, quality systems, and safety standards
Support internal and external audits as requested

Requirements

Minimum of 2 years of sales experience, preferably in medical devices, or 2 years as a KARL STORZ Onsite Specialist
Bachelor’s degree or equivalent work experience
Ability to travel to customer sites approximately 90% of the time
Ability to meet and maintain hospital credentialing requirements
Proficiency in Microsoft Office
Working knowledge of hospital environments, including the Operating Room, Bio-Med, and Central Processing
Demonstrated professionalism and ability to follow hospital and company protocols
Ability to support or lead product trials and installations
Confidence engaging with surgical staff in operating room environments
Strong communication skills, particularly when directing clinical staff on equipment use
Creative problem-solving skills in fast-paced, high-pressure settings
Ability to influence without authority and build credibility at all organizational levels
Strong organizational skills, adaptability, and ability to manage multiple priorities
Customer-focused mindset with a strong sense of urgency and empathy
Flexibility to accommodate extended or changing work hours as needed
Willingness to relocate for long-term career growth
Ability to lift up to 35 lbs. of equipment
Strong interpersonal and communication skills with internal and external partners
Daily local travel with up to 50% travel outside the assigned region annually
Valid driver’s license required

Nice to have

Salesforce experience
Strong aptitude with technology and medical products
Demonstrated history of exceeding performance goals

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
includes maternal/ paternal leave, adoption, and fostering of a child
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

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