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The Sales Associate plays a key role in achieving high standards in our stores, which are the life and soul of our business and act as our main touch points with our ever evolving consumer base. They are obsessed with delivering great service to our customers and believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
Job Responsibility:
Ensuring high levels of customer satisfaction through excellent service
First point of contact for authorising discounts and resolving customer queries
Being a brand ambassador, demonstrating in-depth product knowledge
Building and maintaining professional relationships with our customers
Outfit building for customers and making further product recommendations
Assessing customers needs and providing assistance and information on product features
Driving store KPIs and suggesting ways to improve
Ensuring shop and stock room maintenance, presentation and organisation issues are addressed in an appropriate manner
Requirements:
Previous track record within hospitality or retail
Effective communicator with the ability to build relationships with ease
Team player who recognises and celebrates the contributions and achievements of others
Ability to work well with change, quickly adapt and work with pace
Energetic and authentic, showing a clear presence on the shop floor
Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions
What we offer:
Competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work