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Sales Associate

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ACE Hardware

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Category:
Sales

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Contract Type:
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Salary:

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Job Description:

The primary responsibility of this role is to deliver excellent customer service, including, but not limited to - cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.

Job Responsibility:

  • Greet customers by asking the magic question: “What can I help you find today?”
  • Maintain the department and aisles you are responsible for on a daily basis
  • Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager
  • Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
  • Maintain awareness of all promotions and advertisements
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Actively participate in daily huddle meetings
  • Uphold merchandising and store cleanliness standards
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
  • Aware of and able to respond to safety issues
  • Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
  • Solicit customers to open an Ace Rewards card
  • Answer customers’ questions and provide information on procedures and policies

Requirements:

  • Sales and marketing experience with retail programs, establishing relationships, and working with customers
  • Knowledge of retail computer systems, MS Word, and Excel is a plus
  • A commitment to service excellence and customer satisfaction
  • Solid team player with excellent interpersonal skills
  • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
  • Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
  • Ability to stand for 8+ hours per day
  • Ability to bend, lift, crouch, squat and climb
  • Ability to lift 60 pounds

Additional Information:

Job Posted:
December 14, 2025

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