Sales Associate Job at ACE Hardware

Job Description

The primary responsibility of this role is to deliver excellent customer service, including, but not limited to - cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.

Job Responsibility

Greet customers by asking the magic question: “What can I help you find today?”
Maintain the department and aisles you are responsible for on a daily basis
Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
Maintain awareness of all promotions and advertisements
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Aware of and able to respond to safety issues
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Solicit customers to open an Ace Rewards card
Answer customers’ questions and provide information on procedures and policies

Requirements

Sales and marketing experience with retail programs, establishing relationships, and working with customers
Knowledge of retail computer systems, MS Word, and Excel is a plus
A commitment to service excellence and customer satisfaction
Solid team player with excellent interpersonal skills
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
Ability to stand for 8+ hours per day
Ability to bend, lift, crouch, squat and climb
Ability to lift 60 pounds

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